If you see the behavior persist, follow the steps below to test in a new user account. If everything is working properly in safe mode, but then is not working after you restart the Mac and boot back into your user account, please check the section titled 'If an issue doesn't happen in safe mode' for troubleshooting steps. Try safe mode if your Mac doesn‘t finish starting up To leave safe mode, restart your Mac without pressing any keys during startup. If your startup disk is encrypted with FileVault, you might be asked to log in twice: once to unlock the startup disk, and again to log in to the Finder. Release the shift key when you see the login window.If you don't see the Apple logo, learn what to do. The white Apple logo appears on your display. Start or restart your Mac, then immediately press and hold the Shift key.After your Mac has booted into safe mode, set your Desktop & Screen Saver preferences if they are available, then restart your Mac normally and test again. This will also perform a directory check of your startup disk, and remove some cache data. Safe mode will tell us if the issue is related to a startup item or plugins, and sometimes is all that is necessary to correct a problem. I know it's important to be able to customize your Mac and I can assist with this.įirst, start your Mac in safe mode. I understand that when you restart your Mac Pro your settings for the wallpaper on your desktop are reset.
